3 Examples of Complaint Letters
Here are a few examples of complaint letters that you can use as a reference when writing your own:
Example 1: Complaint Letter to a Restaurant
Dear Manager,
I am writing to express my dissatisfaction with the service I received at your restaurant on [date]. I had made a reservation for [number of people] at [time] and arrived promptly. However, we were made to wait for over an hour before being seated, despite several reminders to your staff.
When we were finally seated, our order was taken promptly, but the food took an incredibly long time to arrive, and when it did, it was cold and undercooked. Additionally, the servers were inattentive and dismissive when we tried to bring the issue to their attention.
Overall, my experience at your restaurant was extremely disappointing, and I feel that the quality of service and food fell far short of what I had expected. I would appreciate a full refund for my meal and a written apology for the inconvenience caused.
Thank you for your attention to this matter.
Sincerely,
[Your Name]
Example 2: Complaint Letter to a Retail Store
Dear Manager,
I am writing to express my disappointment with the service I received at your retail store on [date]. I had purchased a [product] from your store, and upon opening the packaging, I discovered that the product was damaged and unusable.
When I tried to return the product, I was told by your staff that I could not receive a refund or exchange as the product had been opened. However, this information was not clearly communicated to me at the time of purchase, and I was not provided with any information about the store's return policy.
I feel that I have been treated unfairly, and I would appreciate a full refund or exchange for the defective product. Additionally, I would like to suggest that your store review and clarify its return policy to prevent similar situations from occurring in the future.
Thank you for your attention to this matter.
Sincerely,
[Your Name]
Example 3: Complaint Letter to a Government Agency
Dear [Name of Government Official],
I am writing to express my concerns about the [specific issue] in our community. Despite several complaints and requests for action, no significant steps have been taken to address the issue, and it continues to pose a threat to the health and safety of residents in the area.
I would like to request that immediate action be taken to address this issue, whether it be through increased monitoring, enforcement of regulations, or other means. The lack of action on this matter is not only unacceptable but also represents a failure of your department to fulfill its responsibilities to the public.
Thank you for your attention to this matter.
Sincerely,
[Your Name]